SHIPPING POLICY

Snehal Creation - Shipping Policy

At Snehal Creation, we aim to provide a seamless and reliable shipping experience to our customers. Please review our shipping guidelines below to ensure clarity on delivery timelines, shipping charges, and responsibilities.

• Shipping Address and Verification

  • Orders will be shipped only to the billing address mentioned in the Proforma Invoice/Estimate.
  • Customers must verify their shipping address and contact details in the invoice to avoid any delivery issues.

• Shipping Timeline and Processing

  • Standard orders are processed and shipped within 3 working days.
  • Customized orders may have different processing times, which will be communicated accordingly.
  • No shipments are made on Sundays or public holidays, as our logistics partners do not operate on these days.

• Potential Delays

  While we strive to ensure timely delivery, occasional delays may occur due to:

  • Customs clearance procedures
  • Flight delays
  • Unforeseen logistical issues
  • Other unavoidable circumstances

  We always work towards minimizing delays and keep customers updated on the status of their shipments.

• Choice of Shipping Carrier

  • The selection of the shipping carrier is at the sole discretion of Snehal Creation.
  • We prefer to ship through trusted international courier services such as FedEx, DHL, UPS, TNT, and Aramex for their reliability and efficiency.
  • Customers can visit the respective courier websites for the latest shipping charges and details.

• Delivery and Responsibilities

  • The shipment will be delivered to the address provided by the customer, subject to successful customs clearance.
  • The total actual shipping cost will be added to the customer's final invoice.
  • For residential deliveries in the USA:
    • If no one is available to receive the package, courier agents (DHL, FedEx, TNT, UPS, etc.) may leave the package at the doorstep.
    • These deliveries do not require a signature confirmation. To avoid disputes, ensure someone is available to receive the package at the expected delivery time.

• Package Inspection at Delivery

  • Customers must check the package carefully upon delivery.
  • If there is a difference in actual weight vs. airway bill weight or if any package is torn or tampered with, obtain a written note from the courier representative for further action.

• Liability for Lost or Damaged Shipments

  • Snehal Creation is not responsible for any loss or damage to shipments caused by the shipping company during transit.
  • We cannot be held liable for delays, transit damage, or delivery failures caused by third-party courier services.
  • Once the package is received and acknowledged by the customer, it is considered "delivered in good condition", and no claims will be entertained thereafter.

• Customs Duties and Additional Charges

  • Any applicable customs duties, import taxes, or additional charges imposed by the destination country are the sole responsibility of the customer.
  • These charges are not included in the payment made to Snehal Creation.
  • The courier company may bill the duties and taxes separately at the time of delivery.

For any concerns regarding shipping, feel free to contact our customer support team. We appreciate your cooperation in ensuring a smooth and hassle-free delivery experience.

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