FAQ

FAQ's at snehalcreation.com :

• How can I get the wholesale price lists?
• How to place order?
• Shipping Information?
• Custom Duty & Taxes?
• Minimum Order of Purchase?
• Wholesale Discounts?
• Payment Options?
• When do you usually update your products?
• What is your Return/Exchange Policy?

How can I get the wholesale price lists?

• In order to get the wholesale price lists of our products, you need to register in the website. Once we get your details through registration, we will check and approve your login credentials. After that you can login in the website to see the wholesale prices online and also you can place wholesale order.
  
  स्नेहल क्रिएशन पर होलसेल रेट्स देखने के लिए रजिस्ट्रेशन कैसे करे?

How to place order?

• Kindly visit the product pages in details and send us an email specifying the product/style codes or catagory, the quantity of each product(s) you want to purchase, your name, full address, contact numbers and business brief.
• We will prepare a proforma invoice based on your information. You will find the product/style price and estimated shipping charges quickly.
• As soon as a customer transferred the amount according to the proforma invoice/ Estimate, we start preparing the consignment within 1-2 days after the payment has been realized. For Payment modes kindly Click Here.
• The day we booked the consignment we will send you the tracking number of your shipment.
• You will find all the final billings with the product codes in the final invoice. The product code number will be attached to the product in the consignment so that you could find out the product/styles systematically.
• The consignment will reach at your place within 5-7 days depending on the courier agent and the destination.

Shipping Information :

• Shipment will take place ONLY at your billing address as per the proforma invoice/Estimate. Kindly DO check the address and telephone number in the proforma invoice/Esitmate.
• Please note that no shipments made from us on Sundays and public holidays as our logistics partner does not make any pick-ups on those days.
• In rare cases, delays might occur due to Customs clearance delays, flight delays or other unavoidable circumstances. However we always try our level best to ensure delivery within the number of days to delivery as informed in our post-order communication to the customer.
• The choice of the consignment carrier is made by the sole discretion of SNEHAL CREATION.
• We Do prefer to deal with branded courier services like FedEx, DHL, UPS etc. Visit their respective websites for the current charges and other details.
• The consignment will be delivered to the buyer's specified address by the consignment carrier, after the clearance of all the customs formalities.
• TOTAL ACTUAL SHIPPING BILL WOULD BE ADDED TO THE CUSTOMER'S FINAL INVOICE.
• Please note that residential shipments to USA will be left at door if someone is not there to receive the package. Our courier agents DHL / FEDEX / TNT / UPS etc will not be able to provide sign confirmation of delivery made in such cases.
  
  To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
• If the products get damaged or lost during transit by the shipping company, Snehal Creation can not be held liable. Snehal Creation will not be held responsible for any delay, damage in transit, or otherwise due to the courier company. Once the customer receives the product from the courier company or any other delivery methods and acknowledges it, it shall be treated as good delivery and on no grounds it shall be returned as bad delivery.

Custom duty & taxes ?

• Customer must abide by the laws of his-her country. Snehal Creation do not pay for the custom duties or any other Taxes/charges. In case there are any customs duties and Taxes incurred by the shipment, the customer is bound to pay them. Please note that we are unable to provide specific advice on customs duties or tariffs.
• If customer does not claim the shipment for whatever reason, Snehal Creation shall not be held responsible for it.
• If shipment will sent back to us due to non-payment of custom duty and taxes or any other reason, Customer will have to pay re-freight charges and other taxes incurred by the shipment.

Minimum Order of Purchase?

• We have minimum order requirements according product catagories. For details, please send us an email specifying the product/style codes or catagory you want to purchase, your name, full address, contact numbers and business brief.

Wholesale Discounts?

• We have not any discount policy. Since we are the manufacturer and doing only wholesale business, we have only 1 price list. A wise customer knows that discount offers are only a gimic.

Payment Options? We have the following payment options:

• Bank Wire Transfer or Telegraphic Transfer. Kindly ask us for the bank account and SWIFT CODE details to avail this mode of payment. This is the cheapest way of money transfer.
• To know about more payment options, kindly visit our web page Payment Options.

When do you usually update our products?

• Our products catalog is updated every week according the season and demand. We produce latest fashion cloths as per fashion market and seasons.

What is your Return / Exchange Policy?

• We DO NOT accept any returns/exchange. In case of any defects in goods, please notify us within 3 days of receipt of goods. Defective goods can be returned to our office at Malad (West)- Mumbai, India

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